Privacy policy

1. Who We Are

This Privacy Policy explains how HONGKONG CONVOY ELECTRONICS CO., LIMITED (“we”, “us” or “our”) collects, uses, shares and protects personal data when you visit convoylight.com, place an order or contact us.

2. Personal Data We Collect

Information you provide. When you place an order, create an account or contact us, we may collect your name, email address, phone number, billing and shipping addresses, order details, account information and the contents of your messages.

Payment information. Payments are handled by third-party payment service providers. We receive information needed to confirm and manage your transaction, such as the payment status and transaction reference. We do not receive or store your full payment card number.

Information collected when you use our website. Our website and the service providers that operate it may collect technical information such as your IP address, browser type, device type, pages visited and the date and time of your visit. We may use your IP address to determine your approximate location, for example to support website functions or detect suspicious activity. We do not claim to collect your device’s precise GPS location.

Information needed to process and deliver an order is required for that purpose. If you do not provide it, we may be unable to complete your order. Providing information for marketing communications is optional.

3. How We Use Personal Data

We use personal data to:

  • process payments, fulfil orders, arrange delivery and handle returns or refunds;

  • create and manage customer accounts;

  • answer questions and provide customer support;

  • operate and secure our website, prevent fraud and investigate misuse;

  • understand and improve the performance of our website and services; and

  • comply with applicable legal requirements and resolve disputes.

We may send you information about your order or account as part of providing our services. We send promotional communications where we have the permission required by applicable law. You can ask us to stop sending promotional emails by contacting us at admin@convoylight.com.

4. Legal Bases for Processing in the EEA

Where the General Data Protection Regulation (GDPR) applies, we rely on the legal basis appropriate to each purpose:

  • Performance of a contract: to process your order, deliver products and provide account or order support.

  • Legitimate interests: to keep our website secure, prevent fraud, respond to enquiries and improve our services, where those interests are not overridden by your rights and interests.

  • Consent: for promotional communications or optional cookies where consent is required. You may withdraw consent at any time.

  • Legal obligations: where processing is necessary to comply with an applicable EU or Member State legal obligation.

5. Cookies

Cookies are small files placed on your device when you visit a website. We use cookies that are necessary for functions such as keeping the website operating, maintaining your shopping cart and supporting checkout.

You can manage cookies through your browser settings. Blocking necessary cookies may prevent parts of the website from working properly. If we introduce optional analytics or advertising cookies, we will update this policy and provide any notice or choice required by applicable law before using them.

6. When We Share Personal Data

We may share personal data with service providers that help us operate the website, process payments, deliver orders, provide customer support and protect against fraud. We share information with them only for the relevant service. We may also disclose information when required by law, to protect our rights or users, or as part of a business sale or reorganisation.

We do not provide your personal data to another company for that company’s own direct marketing without obtaining the permission required by applicable law.

7. International Processing

We are based in Hong Kong. Our service providers may process personal data in Hong Kong or other countries where they operate. Privacy laws in those countries may differ from the laws where you live. Where applicable law requires safeguards for an international transfer, we take steps to put those safeguards in place. You may contact us for further information about transfers relevant to your personal data.

8. How Long We Keep Personal Data

We keep personal data for as long as needed for the purposes described in this policy. For example, we keep order information as needed to fulfil orders, handle returns, maintain business records and resolve disputes. We keep account information while an account remains active and for a period afterward when needed for legitimate business or legal purposes. We keep marketing contact information until you withdraw your permission or ask us to stop, unless we need to retain a limited record of your choice.

We consider the type of information, the reason it was collected and applicable legal requirements when deciding how long to retain it. When it is no longer needed, we delete or anonymise it.

9. Your Privacy Rights

Depending on the law that applies to you, you may have the right to request access to or correction of your personal data. You may also have the right to request deletion, restriction of processing or a copy of your data, or to object to certain processing. Where we rely on your consent, you may withdraw it.

To make a request, email admin@convoylight.com. We may ask for information needed to verify your identity. We will handle requests within the time required by applicable law and will explain if a legal exception applies. If you are in the EEA, you may also lodge a complaint with your local data protection authority.

10. Children

Our website is not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us so that we can review and, where appropriate, delete it.

11. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure.

12. Third-Party Websites

Our website may link to websites or services operated by others. Their privacy practices are governed by their own policies. We encourage you to read those policies before providing them with personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date above. Where required by applicable law, we will provide additional notice or request your consent.

14. Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal data, please contact:

HONGKONG CONVOY ELECTRONICS CO., LIMITED
Email: admin@convoylight.com
Address: Unit 903D, 9/F, Cameron Comm Centre, 458–468 Hennessy Road, Causeway Bay, Hong Kong